Job Summary:

The Floor Manager at Pearl Studios Salon will oversee the daily operations of the salon floor, ensuring smooth functioning, excellent customer service, and a professional atmosphere. This role requires leadership, people management, and the ability to deliver a premium client experience while supporting the salon team in achieving targets.

Key Responsibilities:

• Client Experience & Service Excellence

  • Greet and assist clients, ensuring they feel comfortable and valued.

  • Handle client queries, requests, and complaints with professionalism.

  • Ensure all services are delivered to Pearl Studios’ quality standards.

• Team Management

  • Supervise hairstylists, beauticians, spa therapists, and support staff.

  • Create and manage staff schedules, breaks, and shift rotations.

  • Motivate and guide the team to meet service and sales goals.

  • Organize training sessions to upgrade skills and maintain service quality.

• Operations & Floor Management

  • Ensure the salon floor is clean, organized, and well-presented at all times.

  • Monitor product usage and assist with inventory management.

  • Coordinate with the reception team for smooth client appointments.

  • Ensure compliance with hygiene and safety protocols.

• Sales & Business Support

  • Promote salon services, treatments, and retail products.

  • Assist in achieving monthly revenue and sales targets.

  • Encourage cross-selling and upselling to enhance client satisfaction.

Requirements:

• Previous experience in a salon, spa, or hospitality floor management role (2+ years preferred).

• Strong communication and leadership skills.

• Customer service-oriented with a positive and professional attitude.

• Ability to handle high-pressure situations calmly and effectively.

• Knowledge of salon services, treatments, and beauty trends is a plus.

• Flexible to work weekends, holidays, and extended hours if required.